Consumer” means any person who,—
- buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment, when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose; or
- [hires or avails of] any services for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any beneficiary of such services other than the person who 12 [hires or avails of] the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such services are availed of with the approval of the first mentioned person 13 [but does not include a person who avails of such services for any commercial purpose];
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The consumer rights provided by consumer courts in India are:
- Right to Safety: The right to be protected from all types of hazardous goods and services
- Right to Information: The right to be fully informed about the performance and quality of all goods and services
- Right to Choose: The right to free choice of goods and services
- Right to be Heard: The right to be heard in all decision-making processes related to consumer interest
- Right to Redressal: The right to seek compensation, whenever consumer rights have been infringed
- Right to Consumer Education: The right to complete consumer education
The Process to file complaint with Consumer Courts in India is to file a complaint, first you will need to buy a copy of the Consumer Protection Act. The format for filing a complaint is simple with the guidelines being provided as well. It is advisable to draft your complaint in a clear and concise manner testifying the facts and support it with the mandatory documentation.
- Along with your complaint and the affidavit, you must attach a list of documents that you are submitting as part of evidence and references in the complaint file. Make sure that you attach only photocopies of the evidence documents.
- Sign and attach a Vakalatnama long with your documents. This will give your lawyer the authorization to represent your case in the court